Customer Service Advisor (Grade 4)
Liverpool City Council
Role
Who You Are
You are a dedicated and empathetic customer service professional with excellent communication skills. You thrive in a fast-paced environment and are committed to resolving customer inquiries and enhancing customer satisfaction. With a strong understanding of digital services and the ability to support customers across various contact channels, you are flexible and adaptable in your approach, always aiming to provide a personalized customer experience.
What the Job Involves
As a Customer Service Advisor, you will respond to customer inquiries, providing quality information, advice, and guidance on a range of council services. Your role involves resolving inquiries at the initial point of contact or referring customers for further support when necessary. You will also assist customers with digital services and champion self-service options, helping them access the services they need. Your main responsibility is to deliver excellent customer service, enhance customer satisfaction, and drive for social value while managing council resources responsibly.
Skills
- Strong verbal and written communication
- Excellent customer service and empathy
- Ability to analyze and resolve customer issues
- Proficient with various ICT systems and CRM tools
- Multitasking and time management
- Adaptability in a fast-paced environment
- Teamwork and collaboration
- Knowledge of service and product features