Business Support Officer (Grade 4)

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Business Support Officer

Who You Are

• You have at least 5 GCSEs (A-C) or NVQ Level 2, or relevant experience.
• You have a minimum of two years of experience in customer and partner interactions.
• You can communicate effectively, both verbally and in writing.
• You have a sympathetic attitude towards the bereaved.
• You are familiar with Windows-based software and possess strong literacy and numeracy skills.
• Ideally, you are working towards an ICCM Crematorium Certificate.
• You are willing to undertake first aid training.

What the Job Involves

• Providing clerical and administrative support to the team leader.
• Assisting customers with inquiries about funerals and memorials.
• Communicating with customers and partners of the crematorium in person, by telephone, and in writing.
• Managing administrative tasks related to cremations and issuing receipts for services.
• Building and maintaining relationships with partners such as funeral directors and suppliers.
• Undertaking additional duties for the effective operation of the crematorium.

Skills

• Strong communication abilities
• Excellent organization and planning skills
• Understanding and empathetic nature
• Proficiency with Windows-based software
• Strong literacy and numeracy skills
• Problem-solving and initiative
• Team collaboration and supportive attitude