Who You Are

We are seeking an enthusiastic individual with excellent organisational and interpersonal skills to support the Business Support Team within our Families First Service. You must have GCSE Grade A*-C (9-4) or equivalent in Maths and English and a willingness to undertake appropriate learning and development as required.

What the Job Involves

Clerical officers will undertake a range of generic clerical work, with some specialist tasks varying by service area. You will provide clerical and administrative support, including data inputting and processing, and conducting specialist administrative tasks. The role requires searching through various systems to identify families, summarising historical involvement with services, and adding contact records. You will handle highly sensitive information and must maintain accuracy and confidentiality. Self-motivation, attention to process, and teamwork within a busy team are essential.

Skills

• Proficient in Microsoft Office
• Experience in clerical or administrative work
• Teamwork experience
• Knowledge of databases like Eclipse/Care First
• Interpersonal and communication skills
• Proficient typing/word processing skills
• Literacy and numeracy skills for note-taking
• Confidential information management
• Ability to manage emotional responses
• Tactful communication with service users